Your privacy matters

PawsNL is an online shop specialising in pet products. We are based in Gorinchem and registered with the Dutch Chamber of Commerce.

• Company name: Multi Talent Service (t/a PawsNL)
• Address: Weverstraat 227, 4204CB Gorinchem
• CoC number: 92754783
• VAT number: NL004974786B65
• Phone: 06 - 814 73 561
• Email: info@pawsnlshop.com
• Website: pawsnlshop.com

When you place an order or contact us, we collect the following personal data:

• First and last name
• Email address
• Delivery address (street, house number, postcode, city, country)
• Phone number (if provided)
• Payment details (processed via Stripe; we do not store these ourselves)
• Order history and order numbers

We use your personal data solely for the following purposes:

• Order processing — to process, ship and keep you informed about the status of your order
• Customer service — to answer your questions and resolve any issues
• Legal obligations — to comply with tax and accounting requirements
• Marketing — only with your explicit consent, we send you offers and newsletters. You can unsubscribe at any time

We take the protection of your data seriously and implement appropriate measures to prevent misuse, loss and unauthorised access:

• SSL encryption — all communication with our website is secured via HTTPS
• Stripe — payments are securely processed via Stripe, a certified PCI DSS Level 1 payment provider. We never store your credit card or bank details
• Access restriction — only authorised personnel have access to personal data

Our website uses cookies to improve your experience. We use the following types of cookies:

• Functional cookies — necessary for the website to function, such as remembering your shopping cart
• Analytical cookies — to gain insight into how visitors use our website so we can improve it. This data is processed anonymously

You can disable cookies via your browser settings. Please note: disabling functional cookies may limit the functionality of the website.

We never sell your data to third parties. We only share your data with parties necessary for our services:

• Stripe — for processing payments
• Carriers — for delivering your order
• Resend — for sending transactional emails

Under the General Data Protection Regulation (GDPR), you have the following rights:

• Right of access — you can request which data we hold about you
• Right to rectification — you can request to have your data corrected
• Right to erasure — you can request to have your data deleted
• Right to data portability — you can request to receive your data in a readable format
• Right to object — you can object to the processing of your data

Would you like to exercise one of these rights? Send an email to info@pawsnlshop.com. We will respond to your request within 30 days.

We do not retain your personal data longer than necessary for the purposes for which they were collected. We retain order data for a maximum of 7 years in accordance with the statutory retention obligation.

We reserve the right to change this privacy policy. The most recent version is always available on our website. We will notify you of significant changes.

Last updated: March 2026